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Welcome to Japan

ATM

Need Cash? At FamilyMart, you can withdraw cash using overseas-issued credit cards.

  • E-net ATM

    You can take out cash using the following overseas-issued cards at stores equipped with E-net ATMs.
    *Cash cannot be taken out from ATMs without the digital signage at the top.

    Four languages options available.
    (English, Chinese, Korean and Japanese)

  • Japan Post Bank ATM

    You can take out cash using the following overseas-issued cards at stores equipped with Japan Post Bank ATMs.

    Two languages options available.

Credit card

A range of credit cards are accepted at all FamilyMart stores.
The UnionPay debit cards is only accepted at selected stores. Accepted credit cards are shown below.

UnionPay debit card

The UnionPay debit cards can be used at selected FamilyMart stores.
It can only be used in a limited number of stores.

(The link is in Chinese.)

ALIPAY

ALIPAY can be used at selected FamilyMart stores.
It can only be used in a limited number of stores.
*You will need to apply yourself ahead of time for the required confirmation of your identity in order to use ALIPAY outside China.

* The list of stores is in English and Japanese.

MUJI

You can buy MUJI goods, which are popular with overseas visitors, at all FamilyMart stores, 24 hours a day.
(*Some stores are not open 24 hours a day.)

Popular products

 (*This is only a selection. There are many more available in-store.)

  • Cosmetics

    Face lotion (for sensitive skin)
    Moisturizing type / 200 ml
    ¥700

  • Cosmetics

    Milky lotion , for sensitive skin
    Moisturizing type / 200 ml
    ¥780

  • Stationery

    Erasable ballpoint pen
    Black, 0.5 mm
    ¥157

  • Stationery

    Smooth flow
    push-action gel pen, 0.5 mm, black
    ¥105

  • Stationery

    Polycarbonate ballpoint pen
    0.7 mm, black
    ¥84

  • Stationery

    Plastic eraser
    White, large
    ¥79

FamilyMart product

FamilyMart's own original omusubi (rice balls), hot snacks, sweets, beverages and cosmetics are available from FamilyMart stores 24 hours a day.
(*Some stores are not open 24 hours a day.)

Popular products

 (*This is only a selection. There are many more available in-store.)

  • Omusubi (rice balls)
  • Hot snacks
  • Oden (stew)
  • Coffee and frappe beverages
  • FamilyMart Collection - Snacks
  • FamilyMart Collection - Bottled water and drinks

Tax-free shop

Selected FamilyMart stores offer Tax-free shopping.
It can only be used in a limited number of stores.
Purchases must be for personal use and must be taken out of Japan.

(The link is in five languages: English, Chinese, Korean, Thai, and Japanese.)

FamiPort

You can use a range of services at the multimedia terminals in FamilyMart stores by simply touching the screen.

  • Buying tickets to sports event, movies, concerts, leisure facilities, or buses
  • Buying prepaid cards
  • A range of payment services

(*These are examples. There are other services available as well.)

FamiPort Concierge


Using the telephone on the multimedia terminals in some FamilyMart stores you can access concierge services 24 hours a day.
Four languages are supported: English, Chinese Korean and Thai.

Services
  • Shopping Support (e.g. Tax-free requirements, eligible goods, services and procedures)
  • Things to see and do nearby
  • Arranging a taxi
  • Local public transport information
Services
  • Shopping Support (e.g. Tax-free requirements, eligible goods, services and procedures)
  • Things to see and do nearby
  • Arranging a taxi
  • Local public transport information

*The list of stores is in English and Japanese.

Wi-Fi

You can use free Wi-Fi at around 10,000 FamilyMart stores nationwide. *Not available at all stores.
The FamilyMart Wi-Fi app allows three sessions per day of up to 60 minutes each.

Eat-in

Selected FamilyMart stores now have spaces where you can eat the omusubi (rice balls) or coffee you bought then and there .
*Not available at all stores.
Please be considerate of other customers when you dine or relax in these spaces.

Eat-in

Restroom

FamilyMart offers free restrooms.
Please note that some stores may not have restrooms available for customer use.

Correct use of restrooms

  • Please sit on the seat when using the lavatory.

  • Please flush the toilet paper down the lavatory.

  • Smoking is also prohibited in the restrooms.

Please note that the restrooms will also be used by staff members.

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