Greetings

Guided by its corporate message, “FamilyMart, Where You Are One of the Family,” FamilyMart has continued to evolve in line with social changes and customer needs and has grown into a chain of convenience stores with approximately 24,000 stores in Japan and overseas. I would like to take this opportunity to show my deepest appreciation to all the customers who have supported FamilyMart, our franchised stores, and everyone related to FamilyMart.

Fiscal 2024 is the final year of our Medium-Term Management Plan, which positions the period from fiscal 2022 to fiscal 2024 as “three years for achieving renewed growth.” The long-awaited post-COVID-19 era has arrived, and cities and towns have suddenly become lively once again. In this era, we will thoroughly improve the fundamentals of quality, service, and cleanliness and put forth every effort to create convenience stores that continue to be chosen by our customers.

Meanwhile, the environment in which we operate our consumption-based business is rapidly undergoing further change, including global inflation, climate change, and chronic labor shortages. From the perspective of products, we will seek to develop high-quality, private brands offering value that far exceeds the price. In addition, under our digital strategy, we are commencing the full-scale introduction and operation of digital signage, new store computers, and humanoid AI assistants. In these ways, we will work closely with our franchised stores to pursue even higher levels of productivity.

“FamilyMart, Where You Are One of the Family.”

In fiscal 2024, we will aim to be a convenience store that is rooted closely in the local community, like a family, while aspiring to create essential places that go beyond convenience.