Top Message

As we approach a major turning point toward a post–COVID world, people around the world are becoming more active day-by-day and society is beginning to earnestly move forward. Consumption-based businesses are also undergoing other major changes, but from the perspective of consumer values, the focus on SDGs has not changed at all. This sea change questioning existing values points to the need to address sustainability and demonstrates the fact that SDGs are a common global goal to achieve a better life for all.

FamilyMart is committed to delivering convenience and abundance to every area of our daily lives. At the same time, we are working to solve social issues by making the most of our contacts with a wide range of stakeholders, including customers, business partners, and local communities, and by maintaining a close relationship with our local communities. We believe it is our mission and responsibility to meet the expectations of all stakeholders and contribute to the creation of sustainable communities and society.

Fiscal 2023 is the second year of our three-year plan to achieve renewed growth as part of our medium-term management plan, in which we are building a favorable environment for growth with a focus on strengthening our convenience store business and creating new business initatives.

To strengthen our convenience store business, we will introduce AI and robots to save manpower and energy in order to strengthen store infrastructure. We are also strengthening Famimaru, our environmentally friendly private brand for products, and enhancing information sharing through our own FamiPay app.

In terms of expanding new businesses, FamilyMart will accelerate its use of media in stores with the installation of digital signage we refer to as “FamilyMartVision,” or FMV. To the 15 million customers we serve daily, we are planning to use FMV to not only promote products and services, but also to broadcast content that is rooted in the community in cooperation with local governments.

FamilyMart will also further promote efforts to address social issues by focusing on our own unique SDG activities. For example, we have expanded our Famima Food Drive to 47 prefectures across Japan—this initiative reduces food waste and provides mutual support for food needs in the community. Another example is our pointing sheet and communication pointing board (available at all stores) that can provide shopping support for persons with disabilities. We will continue to work together with the community and further promote initiatives that address social issues.

FamilyMart became a signatory to the UN Global Compact in 2017 and created its own Sustainability Policy. To promote sustainable corporate management, FamilyMart has also been promoting initiatives for the five material issues (materialities) it has prioritized and set goals for. They are Environmental Awareness, Regional Revitalization, Attractive Products and Services, Trustworthy Supply Chains, and Building a Rewarding Work Culture with Motivated Employees.

These materialities are linked to our medium-term management plan, and we will enhance their feasibility throughout the company.

Since FamilyMart was establishment and just as our name suggests, FamilyMart considers local communities as part of our family, endeavoring to provide convenience and implement initiatives to solve local issues.

We will continue to view these changing times as an opportunity, and in line with our original corporate message of FamilyMart, Where You Are One of the Family, we will continue to walk with and alongside our stakeholders on activities that will realize a sustainable society.