Basic Policy

We at FamilyMart always aim to continue to provide new value in the world and to be a presence trusted by our customers.

In order to realize these goals, we are working to create a sustainable society in cooperation with our stakeholders, and have established the following basic policies.

1. We get involved in activities that lead to the development of local communities and contribute to better lives for everyone.
2. We provide products and services with consideration for safety, reliability, and health and construct the supply chain in accordance with fair business practices with our business partners.
3. We endeavor to give consideration to the global environment, nature, and biodiversity, prevent global warming, and form a recycling-oriented society.
4. We endeavor to support the development of the next generation together with local communities so that the children who will be responsible for the future can grow up healthily and happily.
5. We respect people and their rights regardless of their race, skin color, nationality, language, religion, thought, age, sex, sexual orientation, gender identity, gender expression, with or without disabilities, property, employment type, etc. and promote business activities which offer job satisfaction and enable all of the people involved in the business to be successful.
6. We comply with international norms and the laws and norms in the countries and regions in which we develop our businesses, and carry out our business activities faithfully.

Established September 2017

Revised June 2023

1. Understand and comply with laws and regulations regarding human rights.
2. Evaluate adverse human rights impact of current business practices on a regular basis, and when starting new businesses.
3. Appropriately communicate the identified human rights violations to those who will be directly affected (includes possibility of being affected) or their representatives, in order to take preventive and mitigating measures.
4. Establish appropriate and effective grievance mechanisms, and provide relief and corrective action through appropriate procedures and dialogue, in the event of our business activities causing or evidently contributing to human rights violations.
5. Prevent reoccurrence of human rights violations by evaluating and verifying the effectiveness of current measures, while taking both internal and external opinions into consideration.

Based on our corporate slogan of “FamilyMart, Where You Are One of the Family,” we regard the local community as family and hope to continue as an important presence in the community by providing convenience and helping to solve local issues.

On the other hand, we recognize that the business activities we carry out together with local communities are both supported by and have an impact on biodiversity, which is the source of nature’s bounty, and that biodiversity loss is a global issue.

As such, we therefore support the Kunming-Montreal Global Biodiversity Framework*¹ and promote initiatives to achieve a circular economy and nature-positive future (nature restoration), aiming for a future where we coexist with nature and where our “family” is happy.


◆ Together with the local community

・Recognize that we are dependent on domestic and overseas ecosystems and local communities for our business activities and aim to reduce the negative impact we have on them.

・Cooperate with local producers, support sustainable production (including the acquisition of sustainability certifications), and continue to evolve supply chains with close ties to the community.

◆ Through products and stores

・Promote local biodiversity initiatives and business development, recognizing the role of convenience stores as social infrastructure.

・Actively promote the procurement of sustainable raw materials, such as adopting environmentally friendly containers and packaging when developing products and services.

・Promote the use of renewable energy and effective resource use for store operations in an effort to reduce environmental impacts.

◆ Toward stakeholder collaboration

・Communicate the importance of biodiversity to our customers through our products and services, striving to connect that importance to individual consumption behavior.

・Strive to restore biodiversity and carry out awareness-raising activities through communication with NPOs, educational institutions, local governments, etc.

・Foster understanding and knowledge of biodiversity among franchised stores and employees to create a society that nurtures biodiversity.

・Expect vendors and suppliers to give consideration to biodiversity as much as possible.

We will establish a management system and disclose information on these policies in accordance with the TNFD*²

*¹ ：The 2030 global target adopted at the 15th Conference of the Parties to the Convention on Biological Diversity (COP15).

*²：Taskforce on Nature-related Financial Disclosures: A taskforce that establishes a framework for the appropriate assessment and disclosure of corporate risks and opportunities related to natural capital and biodiversity.

Established May 2010
Revised July 2023

Priority Matters

◇Original product initiatives

・Work with local producers to promote the effective use of local products and encourage sustainable production.

・Promote sustainable raw material procurement, including the introduction of certified raw materials.

・Promote effective use of out-of-specification foods (size, shape, etc.) to reduce food waste during production.

◇Plastic product initiatives

・For containers and packaging of our original products, aim to achieve 60% environmentally friendly materials by 2030 and 100%* by 2050.

・Review the design of containers and packaging for our original products to reduce the amount of plastic used.

・Aim to reduce the amount of petroleum-based plastic used in cutlery and straws to 50% by 2030 compared against 2019.

*Aiming to achieve a 70% rate of environmentally friendly materials in our products by 2030, including office supplies.

We will also analyze our dependence and impact on biodiversity, and identify matters to address further.

As a whole, we will promote initiatives through our stores that will lead to better understanding of biodiversity and biodiversity-aware consumption behavior.

In its business activities, FamilyMart accepts the social responsibility of working toward realizing a sustainable society such as preserving the global environment and protecting human rights.

For this purpose, we are pursuing business activities that are based on the spirit of mutual development (CO-GROWING) in line with fair rules for producers and business partners, realizing sustainable growth and focusing on the principles below.

1. We preserve biodiversity, eliminate natural resource transactions, gathering, and fishing conducted illegally.
2. We reuse renewable resources to protect natural resources at extreme risk of depletion.
3. As the safety, security and health of customers is the highest priority, we work to secure the traceability of agricultural, livestock and marine products and disclose information to customers that is easy to understand.
4. We comply with laws and social norms and aim at a sustainable society together with producers and business partners who take social responsibility, including human rights, workers, health and safety, and global environmental preservation.

Established February 2018

We comply with international norms as well as the laws and norms of countries and regions where we conduct business and engage in conscientious business activities.

Through this Policy, FamilyMart works for balanced development at the international and regional levels, and for greater spiritual affluence in society.

1. As a company with international operations, we contribute to realizing a prosperous global community and to activities that protect and nurture the environment.
2. To meet the expectations of local communities and win their trust, we take care to build links and live in harmony with them.
3. As part of our role in helping create safe, secure neighborhoods, we support the sound development of youth.
4. We support the individual efforts of our employees to get involved in social contribution activities.

Established March 2007