Basic Policy

Convenience stores play an indispensable role in people’s lives as an integral part of social and lifestyle infrastructure. FamilyMart has a nationwide network that exceeds 16,000 stores servicing more than 15 million customers each day, and maintains a workforce of over 200,000 employees.

Under the slogan of “FamilyMart, Where You Are One of the Family,” the Company and its stakeholders seek to move forward in partnership, based on a relationship of trust.

With this in mind, our mission is to exceed the expectations of customers by helping to resolve social issues in each region against the backdrop of a rapidly changing society. Our goals are to provide a better life for customers as well as local communities and to ensure that each day has fun and fresh appeal through the supply of our products and services.

Sustainability Policy

We at FamilyMart always aim to continue to provide new value in the world and to be a presence trusted by our customers.

In order to realize these goals, we are working to create a sustainable society in cooperation with our stakeholders, and have established the following basic policies.

 

  1. We get involved in activities that lead to the development of local communities and contribute to better lives for everyone.
  2. We provide products and services with consideration for safety, reliability, and health and construct the supply chain in accordance with fair business practices with our business partners.
  3. We endeavor to give consideration to the global environment, nature, and biodiversity, prevent global warming, and form a recycling-oriented society.
  4. We endeavor to support the development of the next generation together with local communities so that the children who will be responsible for the future can grow up healthily and happily.
  5. We respect people and their rights regardless of their race, skin color, nationality, language, religion, thought, age, sex, sexual orientation, gender identity, gender expression, with or without disabilities, property, employment type, etc. and promote business activities which offer job satisfaction and enable all of the people involved in the business to be successful.
  6. We comply with international norms and the laws and norms in the countries and regions in which we develop our businesses, and carry out our business activities faithfully.


Established September 2017

Revised June 2023

Human Rights Policy

FamilyMart strives to always stay relevant to customers and the communities. Working together with our franchised stores and business partners, we provide products and services that respond to the ever-changing demands of the society.

Instilled in our corporate message, “FamilyMart, Where You Are One of the Family,” is our earnest wish to connect with our stakeholders like a family and walk alongside them all the way. We acknowledge the importance of this connection between people in our business practices.

Based on these thoughts, as a signatory of the United Nations Global Compact, we comply with its ten principles and respect international norms on human rights, including the United Nations Guiding Principles on Business and Human Rights (the “UNGP”), OECD Guidelines for Multinational Enterprises, the International Bill of Human Rights, and the International Labor Organization (ILO) Declaration on Fundamental Principles and Rights at Work. We also have established FamilyMart’s Human Rights Policy as our basic policy for respect on human rights.

In order to implement this policy, the Sustainability Committee, an advisory body to the president, will cooperate with all divisions to promote human rights initiatives under the supervision of the chairman.

1. Policy scope

We operate on the basis of this policy which strongly recognizes that all executives and employees of FamilyMart Co., Ltd. and affiliates possess fundamental human rights. They must be respected and simultaneously must respect the fundamental human rights of all stakeholders.

We acknowledge that our activities and the activities of our affiliates and business partners may have adverse impact on the human rights of our stakeholders such as our customers and regional communities.

Therefore, our business partners as well as their concerned parties are expected to understand and support this policy. We will also continue to work closely with them to promote the respect for human rights, by encouraging constant communication and thorough sharing of information.

2. Significant human rights issues

As a sustainable company operating in a diverse society, we consider the following as significant human rights issues.

  • Prohibition of human trafficking, forced labor, and child labor
  • Ensuring mental and physical health, and safety
  • Prohibition of prejudice or discrimination on the basis of race, skin color, nationality, language, religion, thought, age, sex, sexual orientation, gender identity, gender expression, with or without disabilities, property, employment type, etc.
  • Prohibition of all harassment, bullying and unfair treatment
  • Freedom of association of workers and respect for collective bargaining rights
  • Ensuring minimum wages and managing proper working hours
  • Provision of safe and reliable products and services to consumers, and disclosure of important information regarding said products and services
  • Protection of privacy

3. Human rights due diligence

  • Policy
    We strive to develop proper human rights due diligence system based on the UNGP, and identify, evaluate, prevent, mitigate, and correct negative impacts of our activities on human rights, while placing value on dialogue with stakeholders.
    Furthermore, we will comply with the laws and regulations in the countries and regions in which we operate. We will respect internationally recognized human rights to the greatest extent possible in the circumstances, even when faced with conditions that conflict with international human rights principles.
  • Implementation
    Regarding human rights due diligence, we and our business partners will continuously implement and improve on the following:
  1. Understand and comply with laws and regulations regarding human rights.
  2. Evaluate adverse human rights impact of current business practices on a regular basis, and when starting new businesses.
  3. Appropriately communicate the identified human rights violations to those who will be directly affected (includes possibility of being affected) or their representatives, in order to take preventive and mitigating measures.
  4. Establish appropriate and effective grievance mechanisms, and provide relief and corrective action through appropriate procedures and dialogue, in the event of our business activities causing or evidently contributing to human rights violations.
  5. Prevent reoccurrence of human rights violations by evaluating and verifying the effectiveness of current measures, while taking both internal and external opinions into consideration.

4. Information disclosure

We disclose the progress of our human rights activities through our website and other communication channels.

5. Understanding, promoting, and penetration

In order to promote and integrate this policy into all our business activities, we strive to appropriately and efficiently educate and raise awareness of all executives and employees.

We will also communicate this policy to our business partners and their concerned business parties, and ensure their understanding and thorough implementation.

Established October 2020

Revised June 2023

Environmental Policy

FamilyMart will work earnestly to become a store that is rooted closely and evolves as an integral part of the local community. We will foster close ties with business partners like a family, and want customers to feel part of the neighborhood family.

We will contribute to the sustainable development of local communities through environmentally conscious initiatives that are based on our principles. To promote this, we periodically evaluate the environmental impact of our business activities and set environmental goals, and improve our environmental performance.

Moreover, we have set the following policy to continuously remedy of the environmental management system, and also work on preventing pollution and protecting the environment.

I. Caring for the environment through our business activities

(1) Continue providing high-quality products and services that impress customers by always keeping in mind environmental considerations, safety, and reassurance when developing and selecting products and services.

(2) For product delivery we aim to build and operate a continually efficient delivery system while at the same time promoting the use of low-polluting delivery vehicles.

(3) In our stores we are introducing equipment and materials that contribute to conserving energy and materials.

We also strive to appropriately maintain our equipment and properly dispose of used equipment.

(4) During store operation we engage in environmental activities that always take into consideration the community, society, and nature.

Further, the waste generated by our stores is properly processed and recycling promoted.

(5) All offices undertake energy and resource conservation, recycling, and the proper disposal of waste while promoting waste reduction.

In addition, vehicles with a low environmental load are being introduced for use as company vehicles and employees always drive keeping the environment and safety in mind.

II. Respecting environmental laws and regulations

Fulfill our duty to observe the environmental laws, regulations, and related requirements.

III. Organizations and awareness-raising

Create an organization and operation system for the Environment Management System. Further, we conduct awareness activities to make the environmental policy known to everyone in the organization and improve consciousness of environmental preservation and consideration.

 

Established November 1998

Revised September 2019

Biodiversity Conservation Policy

Based on our corporate slogan of “FamilyMart, Where You Are One of the Family,” we regard the local community as family and hope to continue as an important presence in the community by providing convenience and helping to solve local issues.

On the other hand, we recognize that the business activities we carry out together with local communities are both supported by and have an impact on biodiversity, which is the source of nature’s bounty, and that biodiversity loss is a global issue.

As such, we therefore support the Kunming-Montreal Global Biodiversity Framework*¹ and promote initiatives to achieve a circular economy and nature-positive future (nature restoration), aiming for a future where we coexist with nature and where our “family” is happy.


◆ Together with the local community

・Recognize that we are dependent on domestic and overseas ecosystems and local communities for our business activities and aim to reduce the negative impact we have on them.

・Cooperate with local producers, support sustainable production (including the acquisition of sustainability certifications), and continue to evolve supply chains with close ties to the community.

◆ Through products and stores

・Promote local biodiversity initiatives and business development, recognizing the role of convenience stores as social infrastructure.

・Actively promote the procurement of sustainable raw materials, such as adopting environmentally friendly containers and packaging when developing products and services.

・Promote the use of renewable energy and effective resource use for store operations in an effort to reduce environmental impacts.

◆ Toward stakeholder collaboration

・Communicate the importance of biodiversity to our customers through our products and services, striving to connect that importance to individual consumption behavior.

・Strive to restore biodiversity and carry out awareness-raising activities through communication with NPOs, educational institutions, local governments, etc.

・Foster understanding and knowledge of biodiversity among franchised stores and employees to create a society that nurtures biodiversity.

・Expect vendors and suppliers to give consideration to biodiversity as much as possible.

We will establish a management system and disclose information on these policies in accordance with the TNFD*²

*¹ :The 2030 global target adopted at the 15th Conference of the Parties to the Convention on Biological Diversity (COP15).

*²:Taskforce on Nature-related Financial Disclosures: A taskforce that establishes a framework for the appropriate assessment and disclosure of corporate risks and opportunities related to natural capital and biodiversity.

 

Established May 2010
Revised July 2023

 

Priority Matters

 

◇Original product initiatives

・Work with local producers to promote the effective use of local products and encourage sustainable production.

・Promote sustainable raw material procurement, including the introduction of certified raw materials.

・Promote effective use of out-of-specification foods (size, shape, etc.) to reduce food waste during production.

◇Plastic product initiatives

・For containers and packaging of our original products, aim to achieve 60% environmentally friendly materials by 2030 and 100%* by 2050.

・Review the design of containers and packaging for our original products to reduce the amount of plastic used.

・Aim to reduce the amount of petroleum-based plastic used in cutlery and straws to 50% by 2030 compared against 2019.

 

*Aiming to achieve a 70% rate of environmentally friendly materials in our products by 2030, including office supplies.

 

We will also analyze our dependence and impact on biodiversity, and identify matters to address further.

As a whole, we will promote initiatives through our stores that will lead to better understanding of biodiversity and biodiversity-aware consumption behavior.

Sustainability Procurement Principles

In its business activities, FamilyMart accepts the social responsibility of working toward realizing a sustainable society such as preserving the global environment and protecting human rights.

For this purpose, we are pursuing business activities that are based on the spirit of mutual development (CO-GROWING) in line with fair rules for producers and business partners, realizing sustainable growth and focusing on the principles below.

 

  1. We preserve biodiversity, eliminate natural resource transactions, gathering, and fishing conducted illegally.
  2. We reuse renewable resources to protect natural resources at extreme risk of depletion.
  3. As the safety, security and health of customers is the highest priority, we work to secure the traceability of agricultural, livestock and marine products and disclose information to customers that is easy to understand.
  4. We comply with laws and social norms and aim at a sustainable society together with producers and business partners who take social responsibility, including human rights, workers, health and safety, and global environmental preservation.

 

Established February 2018

Sustainability Action Guidelines for Supply Chain

1. Comply with laws and regulations

We comply with international norms as well as the laws and norms of countries and regions where we conduct business and engage in conscientious business activities.

2. Human rights

We respect individuals and their rights regardless of race, skin color, nationality, language, religion, thought, age, sex, sexual orientation, gender identity, gender expression, with or without disabilities, property, employment type, etc. and we do not participate in human rights abuses.

We commit to the health and safety of our employees by providing a comfortable working environment. In addition, we also prohibit discrimination, inhumane treatment and forced labor in hiring and employment.

3. Fair business

In accordance with sound business custom when doing business, we conduct business based on appropriate conditions and work against corruption in all forms including extortion and bribery.

4. Environment

We strive to preserve the environment, nature and biodiversity, and prevent pollution, addressing climate change through measures such as reducing greenhouse gas emissions and reducing energy consumption. We are also working towards creating a sustainable society by reducing, properly disposing of and recycling waste, as well as cutting back and optimizing our resource consumption.

5. Product quality & safety

We provide products and services that are safe, reliable and healthy for customers, and in the case of accidents or defects, respond by quickly disclosing information and notifying competent authorities.

6. Synergy with local communities

We connect with activities related to development of local communities, we contribute to a better regional life through being environmentally responsible for impacts around business sites and plants.

7. Supply chain system maintenance

Based on social norms and in response to social demands, we are working to build a sustainability promotion system and internal control systems, as well as maintain risk control systems. We are also increasing sustainability awareness of and dissemination in our own supply chain.

 

Established February 2018

Revised June 2023

Social Contribution Policy

Through this Policy, FamilyMart works for balanced development at the international and regional levels, and for greater spiritual affluence in society.

 

  1. As a company with international operations, we contribute to realizing a prosperous global community and to activities that protect and nurture the environment.
  2. To meet the expectations of local communities and win their trust, we take care to build links and live in harmony with them.
  3. As part of our role in helping create safe, secure neighborhoods, we support the sound development of youth.
  4. We support the individual efforts of our employees to get involved in social contribution activities.

 

Established March 2007

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