Respect for Human Rights

Basic Approach and Policy

As a signatory of the United Nations Global Compact, FamilyMart has implemented human rights initiatives such as establishing the Supply Chain CSR Code of Conduct,  workplace diversity, and promoting active roles for women.


As social conditions and business environments change at a bewildering speed, change is also occurring in human rights awareness and human rights issues. We see a rise in corporate accountability, and the demand for companies to take action.

In order to remain relevant to customers and communities, we worked with all business partners, including franchised stores and client companies, to establish the "FamilyMart’s Human Rights Policy", reaffirming the importance of people and promoting respect for human rights.


In the process of establishing this policy, we have sought advice and received validation from third-party experts. After being examined by the Sustainability Committee, an advisory body to the President, the policy is then approved by the Board of Directors.


While reasserting our strong belief in the respect for human rights as the basis of all corporate activities, we will continue to take actions and initiatives based on this policy.


FamilyMart’s Human Rights Policy

FamilyMart strives to always stay relevant to customers and the communities. Working together with our franchised stores and business partners, we provide products and services that respond to the ever-changing demands of the society.

Instilled in our corporate message, “FamilyMart, Where You Are One of the Family,” is our earnest wish to connect with our stakeholders like a family and walk alongside them all the way. We acknowledge the importance of this connection between people in our business practices.


Based on these thoughts, as a signatory of the United Nations Global Compact, we comply with its ten principles and respect international norms on human rights, including the United Nations Guiding Principles on Business and Human Rights (the “UNGP”), OECD Guidelines for Multinational Enterprises, the International Bill of Human Rights, and the International Labor Organization (ILO) Declaration on Fundamental Principles and Rights at Work. We also have established FamilyMart’s Human Rights Policy as our basic policy for respect on human rights.

In order to implement this policy, the Sustainability Committee, an advisory body to the president, will cooperate with all divisions to promote human rights initiatives under the supervision of the chairman.

1. Policy scope

We operate on the basis of this policy which strongly recognizes that all executives and employees of FamilyMart Co., Ltd. and affiliates possess fundamental human rights. They must be respected and simultaneously must respect the fundamental human rights of all stakeholders.

We acknowledge that our activities and the activities of our affiliates and business partners may have adverse impact on the human rights of our stakeholders such as our customers and regional communities. Therefore, our business partners as well as their concerned parties are expected to understand and support this policy. We will also continue to work closely with them to promote the respect for human rights, by encouraging constant communication and thorough sharing of information.

2. Significant human rights issues

As a sustainable company operating in a diverse society, we consider the following as significant human rights issues.


 -   Prohibition of human trafficking, forced labor, and child labor

 -   Ensuring mental and physical health, and safety

 -   Prohibition of prejudice or discrimination on the basis of race, skin color, nationality, language, religion, thought, age,

   sex, gender identity, sexual orientation, with or without disabilities, property, employment type, etc.

 -   Prohibition of all harassment, bullying and unfair treatment

 -   Ensuring minimum wages and managing proper working hours 

 -   Freedom of association of workers and respect for collective bargaining rights

 -   Provision of safe and reliable products and services to consumers, and disclosure of important information regarding said

      products and services

 -   Protection of privacy

3. Human rights due diligence

  - Policy

We strive to develop proper human rights due diligence system based on the UNGP, and identify, evaluate, prevent, mitigate, and correct negative impacts of our activities on human rights, while placing value on dialogue with stakeholders. Furthermore, we will comply with the laws and regulations in the countries and regions in which we operate. We will respect internationally recognized human rights to the greatest extent possible in the circumstances, even when faced with conditions that conflict with international human rights principles.

  - Implementation

Regarding human rights due diligence, we and our business partners will continuously implement and improve on the following:


1.   Understand and comply with laws and regulations regarding human rights.

2.   Evaluate adverse human rights impact of current business practices on a regular basis, and when starting new businesses.

3.   Adequately communicate the identified human rights violations to those who will be directly affected (includes possibility

    of being affected) or their representatives, in order to determine appropriate preventive and mitigating measures.

4.   Establish appropriate and effective grievance mechanisms, and provide relief and corrective action through appropriate

    procedures and dialogue, in the event of our business activities causing or evidently contributing to human rights


5.   Prevent reoccurrence of human rights violations by evaluating and verifying the effectiveness of current measures, while

    taking both internal and external opinions into consideration.

4. Information disclosure

We disclose the progress of our human rights activities through our website and other communication channels.

5. Understanding, promoting, and penetration

In order to promote and integrate this policy into all our business activities, we strive to appropriately and efficiently educate and raise awareness of all executives and employees. We will also communicate this policy to our business partners and their concerned business parties, and ensure their understanding and thorough implementation.


Kensuke Hosomi

Representative Director President

FamilyMart Co., Ltd.

Promotion Framework

Under the supervision of the chairman (CAO), the Sustainability Committee, an advisory body to the president, will play a central role in coordinating with all departments to promote initiatives based on the policy, and monitor their implementation.

*CAO…Chief Administrative Officer

Human Rights Due Diligence

Human rights due diligence is the continuous effort to identify, evaluate, prevent, mitigate and correct negative impacts concerning human rights.

FamilyMart will develop an appropriate system based on the United Nations Guiding Principles on Business and Human Rights, and perform human rights due diligence on the negative impact of our business activities on human rights, while emphasizing dialogue with stakeholders.

Consultation and Complaint Centers

FamilyMart has set up centers both within and outside the company for employees to receive consultation and lodge complaints, including those related to human rights violation issues. We have also established similar centers for stakeholders such as customers, franchised stores, and client companies.


Upon receiving a complaint, we will confirm facts, take corrective action, and prevent recurrence of the violation in concerned departments, all while protecting the privacy of whistleblowers and preventing retaliation.

Cases that may concern serious human rights violations will be reported to executives via the Risk Management Committee, and countermeasures discussed, ensuring they would be solved as soon as possible.

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