Creating a Safe, Healthy and Comfortable Workplace Environment

FamilyMart’s Health Management

At FamilyMart, we believe that the health of our employees, and of our stakeholders, constitutes a vital foundation for realizing our vision of the future. Besides formulating a corporate Health Charter, as outlined below, we are also focusing on putting the right systems in place, and on realizing effective health management.  

1. Health Charter 

Recognizing that the health of FamilyMart’s employees and all of our stakeholders is foundational to achieving the future we aim for, FamilyMart has established its Health Charter as follows.

1. Creating a workplace environment where employees can work in health

FamilyMart will work to create an environment in which employees mentally satisfied and physically healthy, can enjoy the challenges of their jobs.

2. Voluntary action by employees for health

Employees will take responsibility for their own health and take voluntary action for the sake of long and rich lives.

3. Contributing to the health of all of our stakeholders

FamilyMart will help to bring a healthy and joyful future to franchisees, customers, and all of our stakeholders by taking initiatives to encourage health and providing products and services that contribute to mental and physical health.

On March 4, 2021, FamilyMart has been certified as an Outstanding Enterprise under the Ministry of Economy, Trade and Industry’s 2021 Certified Health & Productivity Management Organization Recognition Program for two consecutive years.

In the future, we will be making a concerted effort to enhance our corporate value by taking our health-oriented management to an even higher level.

「健康経営優良法人2020」ロゴ

2. Promotion Framework for Health and Productivity Management

Under the direction of the President, who also serves as Chief Wellness Officer (CWO), FamilyMart’s Health Management Office (with our occupational physicians and public health nurses), Human Resources Department, Labor Union, and The Health Insurance Union, collaborate closely on the sharing of information and take steps to enhance employees’ health.

 

In addition, meetings of the Occupational Safety and Health Committee are held on a monthly basis at each FamilyMart business location. Company-wide issues are shared at the regional level, and measures are discussed for addressing regional issues and situations. We are also putting in place a system whereby suggestions from the regional level are channeled through the Central Occupational Safety and Health Committee at head office so that company-wide feedback can be provided.

【Health Management System】

Under the direction of the President, who also serves as Chief Wellness Officer (CWO), FamilyMart’s Health Management Office (with our occupational physicians and public health nurses), Human Resources Department, Labor Union, and The Health Insurance Union, collaborate closely on the sharing of information and take steps to Building on the foundation provided by statutory occupational safety and hygiene management requirements, we have identified four key themes to focus on that have also been positioned as major health issues by the Japanese government –lifestyle habits, cancer, dementia, and mental health – and we have formulated concrete measures to address these issues in conjunction with employees’ health risk.

 

We are also performing fixed-point observation in relation to quantitative data results from health examinations, health awareness surveys, stress checks, etc., and we are implementing a health-related PDCA (Plan – Do – Check – Act) cycle based on realizing improvement goals for the items and numerical targets shown in the table below by the end of FY 2020..

3. Health Measures for Employees

 (1) Summary

Building on the foundation provided by statutory occupational safety and hygiene management requirements, we have identified four key themes to focus on that have also been positioned as major health issues by the Japanese government –lifestyle habits, cancer, dementia, and mental health – and we have formulated concrete measures to address these issues in conjunction with employees’ health risk.

 

We are also performing fixed-point observation in relation to quantitative data results from health examinations, health awareness surveys, stress checks, etc., and we are implementing a health-related PDCA (Plan – Do – Check – Act) cycle based on realizing improvement goals for the items and numerical targets shown in the table below by the end of FY 2020.

【Overview of Measures Being Implemented】

(* denotes measures due to be implemented in 2020)

Risk Physical Mental
Lifestyle habits Cancer Dementia Mental health
High ・Treatment
・Support for work-life balance
・Financial assistance for advanced medical treatment ・Follow-up by occupational physician
・Return-to-work Program*
Flexible leave entitlement (・ Accumulated annual leave ・Hourly annual leave, etc.)
Medium ・Early detection
・Prevention
・Metabolic syndrome amelioration program ・Financial assistance for cancer screening ・Stress check interviews
・Consultation window
・Financial assistance for re-inspection ・Follow-up by public health nurses
Low ・Awareness reform ・Lifestyle habit improvement seminars ・Cancer awareness raising (brochure distribution)* ・Dementia support training ・Mental health management training*
・Behavior reform ・Team sports ・Workplace communication planning ・Stairs for Health project ・Health seminars ・Regional health improvement events held jointly with the labor union ・Lifestyle habit improvement challenge* using health apps, and incentive program*

⇧ P D C A ⇩

Quantitative results ①Health examinations  ② Health awareness survey ③ Stress checks
Safety and Hygiene ① Occupational physicians ② Occupational Safety and Hygiene Committees ③ Occupational Safety and Hygiene Standards*

【Items Targeted for Improvement, and Reduction Targets]

Item Currently Reduction Target
Percentage of employees with a BMI of 25 or higher 35% Male:38% Female:17% 5% decrease
Percentage of smoking 35% Male:40% Female:10% 5% decrease
Percentage of skipping breakfast 21% Male:22% Female:13% 5% decrease

(2) Key Points Regarding the Measures Being Implemented

a) Occupational safety and hygiene

①Occupational physicians and public health nurses

We employ a total of 11 occupational physicians (1 full-time, and 10 part-time), and 3 full-time public health nurses.

②Occupational Safety and Hygiene Committees

Occupational Safety and Hygiene  Committee meetings are held monthly at every FamilyMart business location in Japan.

 

In the sales-related divisions, meetings are held monthly even at those business locations with less than 50 personnel. Besides confirming working hours and discussing occupational accidents or accidents involving company vehicles that have occurred anywhere in Japan, there are also monthly lectures by occupational physicians, and every effort is made to enhance health awareness and raise the overall occupational safety and hygiene level.

 

While Occupational Safety and Hygiene Committee meetings are mainly attended by business location managers and employee representatives, a growing number of business locations are using online meeting to raise awareness and get more personnel participating.

 

(This photograph shows an Occupational Safety and Hygiene Committee meeting between the regional offices)

湘南・静岡ディストリクト

③Occupational Safety and Hygiene Policy (Tokyo Labor Bureau)

The Tokyo Labor Bureau has noted that “in the tertiary industry, there tends to be a lack of awareness among both firms and workers regarding occupational accident prevention. In order to prevent occupational accidents from occurring, it is very important that, prior to the formulation of specific strategies, there should be a clear policy message from senior management regarding the firm’s commitment to safeguarding employees’ safety and health.” The Tokyo Labor Bureau therefore encourages the drawing up of occupational safety and hygiene  policies by the top management of business enterprises in the tertiary industry.

 

FamilyMart is in accord with this approach, and has formulated the occupational safety and hygiene policy outlined below, the content of which has been posted on the Tokyo Labor Bureau’s website.

④Health examinations

・Change in the percentage of employees undergoing health examinations (the target for FY 2019 is 100%)

Fiscal Year FY2017 FY2018 FY2019
Percentage undergoing health examinations 93.3% 92.6% 100%(target)

・Strengthening the aftercare system by introducing health management system

When a medical issue is discovered during a health examination, the employee in question will be asked to undergo a further examination; we have put in place a framework that facilitates seamless reporting of issues to the Health Management Office, after which a follow-up will be performed by an occupational physician and/or a public health nurse. Employees can use the system to check their own health examination results at any time, and can apply for financial assistance for further examinations.

 

Rather than just getting employees to undergo health examinations, FamilyMart has put in place a cycle in which examination results are properly followed up and remedial action is taken.

⑤Establishment of consultation contact windows

In 2019, we established a dedicated Health Consultation Contact Window, and set up a system whereby a public health nurse can respond speedily to employees’ health-related inquiries. We have also established a Power Harassment Contact Window, a Sexual Harassment Contact Window, and a dedicated Women’s Contact Window (for inquiries relating to childbirth, childcare, etc.) all of which can be accessed either by e-mail or by telephone. We are working to build an environment in which employees feel comfortable about raising their worries and concerns, for example by ensuring that inquiries relating to sexual harassment, childbirth, childcare etc. are always handled by female staff.

⑥Other quantitative data relating to occupational safety and hygiene

・Percentage of employees undergoing stress checks (over a three-year period)

Fiscal Year FY2017 FY2018 FY2019
Percentage undergoing stress checks 74.4% 82.4% 94.2%

・Frequency and severity of occupational accidents (over a three-year period)

Fiscal Year FY2016 FY2017 FY2018
Frequency 0.87 0.56 0.76
Severity 0.027 0.027 0.006

b) Health promotion measures

①Financial assistance for advanced medical treatment

Employees receiving advanced medical treatment for cancer who meet certain conditions are entitled to up to 5 million yen in financial assistance for advanced medical treatment. 

②Dementia supporters

認知症サポーター

According to a report published by the Ministry of Health, Labour and Welfare (MHLW), by 2025 around one in six senior citizens will be suffering from dementia.

 

FamilyMart believes that it is extremely important for Japanese society to develop a correct understanding of dementia, and we are aiming to ensure that all FamilyMart employees obtain Dementia Supporter certification.

 

Besides encouraging our employees to develop a correct understanding of dementia and working to help people make the right decisions regarding dementia prevention, we are also thinking carefully, on an ongoing basis, about what our response should be when employees’ family members, franchisees, or customers in the regions where our stores are located, are affected by dementia.

③Metabolic syndrome amelioration program (“Style Up Challenge”)

FamilyMart employees are taking up the challenge of improving their lifestyle habits using an app. A total of 80 personnel took part in a two-month program to improve their living habits. By taking measures to manage their weight, the number of daily walking steps, and the food balance, the participants succeeded in reducing their weight by an average of 3.8%.

メタボ改善P(スタイルアップ・チャレンジ)

④Health seminars

We have invited experts to give seminars on improving lifestyle habits and on women’s health issues.

 

 ★ Lifestyle Habit Improvement Seminar

While people may have some ideas about what they would like to do to improve their lifestyle habits, it can be difficult to  get started. For employees in this situation, this seminar provided suggestions on ways to take the first step.

 

 ★ Women’s Health Seminar

Participants in this seminar learned basic knowledge about how women’s hormonal balances change, and also ways to implement self-management. Employees attending the seminar were particularly struck by the instructor’s comment that “Japanese women tend to lack knowledge about their own bodies and do not take steps to address health issues; as a result, many women experience health problems later in life.”

女性の健康セミナー

⑤Health promotion activities at the regional level

Based on the results of regional health examinations and awareness surveys, individual regions are implementing their own innovative health initiatives.

They are finding ways in which employees can work together with their colleagues to take at least small steps to improve their health-related living habits.

Example (1)  in the region: Let’s Monitor Our Body Composition!

事例1)北陸D:体組成計にのろう!

Example (2) in the region: Radio Calisthenics Performing

事例2)東海4D:ラジオ体操の実施

Example (3) in the region: Blood Pressure Monitoring

事例3)湘南静岡D:血圧測定

4. Office with Health Managed Environment

At FamilyMart’s corporate headquarters in Tokyo, various types of equipment have been installed, and various different measures are being implemented, to help employees improve their health status. 

Massage chairs

マッサージチェア

Rooms for resting 

仮眠室

Mental health check device

メンタルヘルスチェック機器

Exercise equipment and blood pressure monitor

運動機器、血圧計の設置

Exercise equipment and blood pressure monitor

運動機器、血圧計の設置

5. Initiatives Targeting our Franchise Stores

The health of our franchisees, with whom we work closely together, is just as vital to the ongoing development of our business as the health of our own employees.

We are implementing the following measures to help improve the health of FamilyMart franchisees.

· Subsidiary aid for health checkups and comprehensive medical examinations

We provide health examination subsidies with no limitations on the number of applicants, and have also introduced a system to simplify application procedures. We will work to ensure that our franchisees can find time for their checkups.


· Mutual insurance

We offer a range of inexpensive group insurance policies, along with medical and injury cover, so that our franchisees can run FamilyMart stores with peace of mind, and to strengthen welfare provision for store staff.

6. Health Promotion Projects

We have rolled out a range of different projects and products to enhance the health of all FamilyMart stakeholders.

Health is an issue of national importance. In the future, we will continue to expand our health-related business projects for the sake of the health, not only of our own employees and franchisees, but of everyone.

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