Continuous Improvement of Environmental Management System

Environmental Management System

Operational Structure

Since 1999, we have been pushing forward with environmental improvements in all stores and offices through the introduction of the companywide environmental management system headed by the president.

Apart from receiving environmental inspections by external institutions, internal environmental audits are conducted by employees of the Sustainability Promotion Department.

In Fiscal 2019, all the departments within the head office, all local offices, and all stores conducted internal environmental audits. They also received continued certification through an ISO14001 regular investigation by an external organization.

ISO14001

Environmental Management Promotion System

Environmental Management Promotion System Diagram

Society & Environment Committee

The heads of all divisions are members and they deliberate on issues regarding environmental protection activities for all of FamilyMart.

Environment Promotion Subcommittee

Plans and promotes the environmental protection activities for all of FamilyMart and discusses and monitors the progress of environmental objectives.

Environment Promoters

The person in charge of each division, as an environmental promoter, creates and operates their environmental objectives. They also monitor the progress of environmental objectives each quarter and verify and correct the results of activities.

Conducting internal environmental audits and external environmental audits

At FamilyMart, an internal environmental audit of all stores and offices is conducted each year to check if the environmental management system is being properly and efficiently conducted based on the Plan-Do-Check-Act (PDCA) cycle.  In addition, since ISO14001 certification was received in March 1999, audits by an external auditing organization are conducted regularly.

During fiscal 2018, an external environmental audit of the regions, districts, sales offices, stores, and head office was conducted in November. The audit was passed allowing continuation of our certification.

Store audits by external organizations

Store audits by external organizations

Management Review

A management review is conducted based on the audit results of the external environmental audit to plan further promotion of environmental protection activities.

Environmental Training

FamilyMart conducts environmental education and awareness enhancement training to allow office managers and supervisors, as well as store managers and store staff to promote activities in unison.

Once a year education using an e-learning system is given to all employees and covers environmental laws and regulations related to store operation as well as basic knowledge relating to the environment.

Store Environmental Education

The environmental education publication Eco and Social Partner is issued three times a year for all FamilyMart store managers and staff members. From fiscal 2019 on, it has been distributed in digital format that is accessible for store staff and others improves environmental awareness and encourages thorough implementation of the activities. Self-assessment checklists are also distributed to stores, which helps us to keep improving environmental activities.

Employee Environmental Education

Once a year education using an e-learning system is given to all employees and covers environmental laws and regulations related to store operation as well as basic knowledge relating to the environment.

FamilyMart Material Flow

FamilyMart impacts the environment in various ways during the course of its business operations, such as through CO2 emissions and the generation of waste and wastewater. By monitoring and reducing our environmental footprint, we are contributing to the creation of a sustainable society and the future development of our business.

(March 2017 to February 2018)

FamilyMart Material Flow

Top of page