In international society the scope of social responsibility extends not only to our company and our group companies but also to the supply chain. For this reason, in regard to the supply chain of FamilyMart UNY Group companies, the group has created Sustainability Procurement Principles and Supply Chain CSR Code of Conduct that call for preserving biodiversity, protecting natural resources, compliance with laws and social norms, respect for human rights, prohibitions against discrimination, worker safety and health measures etc. Moreover, by operating under a unified policy with all of our business partners, the group is focused on being socially and environmentally responsible and reducing risk.
Raw materials for ready-to-eat items are purchased from manufacturers that pass an initial review including confirmation of a certificate of inspection and a visit to their factories. Materials are examined based on our Quality and Hygiene Control Standards before supplied to producers of ready-to-eat items. Each factory also inspects the food materials they receive.
FamilyMart's ready-to-eat items are produced at around 90 outsourced factories. FamilyMart collaborates with the Nippon Fresh Foods Cooperative Association organized by producers of ready-to-eat items to inspect the factories and enforce quality and hygiene control. If any problems are found during factory inspections, the factory is requested immediate correction and is put under continuous follow-up checks.
Looking ahead to systemization of HACCP at business partner production factories, we established an HACCP system that conforms to the JFS-B Standard of the Japan Food Supply Management Association and aim to receive certification under auditing by an external inspection organization to better maintain safe and reliable production environments.
In its logistics process, FamilyMart thoroughly controls delivery temperatures under the categories "frozen," "chilled" and "fixed" for every phase, including delivering raw materials to the factories, delivering prepared products from factories to distribution centers, and from distribution centers to stores.
Fixed temperature products (18–22°C) and chilled products (3–8°C) are stored and sorted at fixed temperature centers, frozen products (-25°C or less) are stored and sorted at frozen centers, and room temperature products are stored and sorted at room temperature centers.
In order to provide fresh products to customers at all times, we deliver box lunches and chilled products to stores three times a day. We use three different types of delivery trucks: frozen food trucks, room temperature trucks and fixed temperature trucks with both a fixed temperature compartment and chilled compartment. This ensures quality as well as fast and efficient delivery of our products.
Every store is given an education tool summarizing key points on hygiene control within stores, and employees receive guidance on quality and hygiene control practices. We are also working on multilingualization of education tool for foreign store staffs.
FamilyMart established the Sustainability Procurement Principles and the Supply Chain CSR Code of Conduct. We strive to realize a sustainable society throughout the entire supply chain, not only with respect to the Company but also in cooperation with such business partners as suppliers of agricultural, livestock and marine products, subcontracted makers of private brand products and original products, and importers.