Collaboration with the Government and Municipalities
Basic Approach
As members of many local communities, we have established comprehensive agreements to collaborate in many areas such as caring for children, supporting senior citizens, tourism and other promotions, as well as environmental activities. The agreements promote efforts leveraging close mutual ties and collaboration to respond promptly and appropriately to a variety of local issues to revitalize local communities and improve services for residents.
We also have forged agreements with every prefecture for the provision of disaster relief supplies. Our channels for assistance remain open around the clock, 365 days a year, with our Disaster Relief Supplies Support Team swiftly responding to any requests. This team is comprised of personnel from various pertinent departments within the company. We have established the same agreements with ordinance-designated cities, police headquarters, Japan Self-defense Forces, hospitals, universities, and public institutions to provide supplies based on support requests in times of disaster.
We have also established agreements with local municipalities of many prefectures, cities, wards, towns, and villages to assist those who cannot easily return home so that we can provide tap water, toilets, and traffic information via a map and over the radio.
In addition, we are currently working on establishing watch-over agreements to support activities that enable children and the elderly to live safely and securely in their communities and agreements to place AEDs. As such, leveraging the expertise and resources of local municipalities along with our own, we serve as a source of safety and security trusted by the local community.
Comprehensive Cooperative Agreements for Regional Revitalization
Objective
To promote efforts leveraging close mutual ties and collaboration to respond promptly and appropriately to a variety of local issues to improve services for residents and vibrant local communities.
Major Collaboration
Development and sales of original goods representing prefectural specialties
Healthcare promotion and nutrition education
Tourism information and tourism recovery
Cooperation with regional disaster prevention efforts
Regional safety and security
Children and youth development
Supporting senior citizens and people with disabilities
Recycling and environmental measure
Other initiatives promoting the enhancement of services for residents and regional revitalization
Agreements with Prefectures
Note: Area franchise companies in Miyazaki, Kagoshima and Okinawa prefectures. (Minami Kyushu FamilyMart Co., Ltd. and Okinawa FamilyMart Co., Ltd.)
List of Municipalities and Other Organizations
- Kamaishi city, IWATE Pref.
- Ishinomaki city, MIYAGI Pref.
- Tagajo City, MIYAGI Pref.
- Matsushima City, MIYAGI Pref.
- Funagata-machi, Mogami-gun, YAMAGATA Pref.
- Kawauchi-mura, Futaba-gun, FUKUSHIMA Pref.
- Shiki city, SAITAMA Pref.
- Toda city, SAITAMA Pref.
- Ogawa-mura, Kamiminochi-gun, NAGANO Pref.
- Fussa city, TOKYO
- Hakone-machi, Ashigarashimo-gun, KANAGAWA Pref.
- Minamiechizen-cho, Nanjo-gun, FUKUI Pref.
- Nagoya city, AICHI Pref.
- Okazaki city, AICHI Pref.
- Sakai city, OSAKA Pref.
- Toyonaka city, OSAKA Pref.
- Kobe city, HYOGO Pref.
- Kochi city, KOCHI Pref.
- Ozu city, EHIME Pref.
- Shichikashuku-machi, Katta-gun, MIYAGI Pref. (Miyagi consumers’ cooperative)
- Asahi-mura, Higashichikuma-gun, NAGANO Pref. (Matsumoto Highland JA: Japan Agricultural Cooperatives)
- Koubu executive committee of local government (Kashima-cho, Matue city, SHIMANE Pref.)
- Koda-cho, Akitakata city, HIROSHIMA Pref. (OHARA Promotion Association)
- Miwakamachi, Miyoshi, HIROSHIMA Pref. (KAWANISHI Autonomous Federation)
As of the end of March 2023
Agreements to Provide Material Support in the Event of Natural Disaster
Objective
Agreements to Provide Material Support in the Event of Natural Disaster
Major relief supplies
- Groceries: rice balls, sandwiches, canned goods
- Beverages: bottled water
- Clothes: underwear, towel, work gloves, disposable diaper
- Daily necessities: Disposable chopsticks, spoons, flashlights, batteries
The above are relief supplies that FamilyMart is capable upon request
Agreements with Prefectures
Note: Area franchise companies in Miyazaki, Kagoshima and Okinawa prefectures. (Minami Kyushu FamilyMart Co., Ltd. and Okinawa FamilyMart Co., Ltd.)
List of Municipal Agreements
- Kamaishi city, IWATE Pref.
- Sendai city, MIYAGI Pref.
- Ishinomaki city, MIYAGI Pref.
- Saitama city, SAITAMA Pref.
- Chiba city, CHIBA Pref.
- Suginami Ward, TOKYO
- Toshima Ward, TOKYO
- Nerima Ward, TOKYO
- Kawasaki city, KANAGAWA Pref.
- Sagamihara city, KANAGAWA Pref.
- Yokohama city, KANAGAWA Pref.
- Niigata city, NIIGATA Pref.
- Wajima city, ISHIKAWA Pref.
- Shizuoka city, SHIZUOKA Pref.
- Hamamatsu city, SHIZUOKA Pref.
- Miyoshi city, AICHI Pref.
- Nagoya city, AICHI Pref.
- Tsu city, MIE Pref.
- Kusatsu city, SHIGA Pref.
- Kyoto city, KYOTO Pref.
- Osaka city, OSAKA Pref.
- Sakai city, OSAKA Pref.
- Kobe city, HYOGO Pref.
- Okayama city, OKAYAMA Pref.
- Hiroshima city, HIROSHIMA Pref.
- Kitakyushu city, FUKUOKA Pref.
- Fukuoka city, FUKUOKA Pref.
- Miyazaki city, MIYAZAKI Pref.*
- Nobeoka city, MIYAZAKI Pref.*
- Kagoshima city, KAGOSHIMA Pref.*
*Area franchise companies (Minami Kyushu FamilyMart Co., Ltd.)
As of the end of March 2023
List of non-municipal organization agreements
- Japanese Red Cross Society
- Nagoya University
- Saiseikai Suita Hospital
- Japan Ground Self-Defense Forces (JGSDF) Camp Asaka Unit Active Party
- Ministry of Defense (MOD) Bureau of Personnel and Education Welfare Division
- Japan Ground Self-Defense Forces (JGSDF) Camp Fuji Unit Active Party
- MOD JGSDF Ground Material Control Command Supply Department
- Toho Gas Co., Ltd.
- NTT Communications Corporation
- The Kansai Electric Power Co., Inc. (KEPCO)
- National Hospital Organization (NHO) Tokai Hokuriku group
- ALL NIPPON AIRWAYS CO., LTD. Matsuyama Airport Office
- Aichi Prefectural welfare Federation of agricultural Cooperatives
- Japan Airlines Co,. Ltd. Procurement Division Procurement First Department
- Teikyo University
- JR West Japan Shopping Center Development Company
As of the end of March 2023
Watch-over Agreements
Objective
FamilyMart has established agreements with municipalities to ensure the safety and security of vulnerable individuals such as children and senior citizens from criminal activity and accidents. Stores will promptly notify authorities upon discovery of any unusual events.
List of watch-over agreements
| Party to agreement | Name of agreement |
| Tokyo Metropolitan Government | Agreement for community development to support the elderly community members through cooperation between the Tokyo Metropolitan Government and businesses Agreement on cooperative community watch projects |
| SHIZUOKA Pref. | Agreement on “SHIZUOKA Pref. Regional Safety Watch Project” |
| OSAKA Pref. | Agreement to promote community development beneficial to the elderly community members in OSAKA Pref. |
| NAGASAKI Pref. | Agreement on watch activity for the safety of elderly community members in NAGASAKI Pref. |
| OITA Pref. | OITA Pref. Isolation-free Society Promotion Project Agreement on watch activity for the safety of elderly community members |
| TOKUSHIMA Pref. | Agreement on watch activity for the safety of children and bullying prevention by TOKUSHIMA Pref. and FamilyMart Co., Ltd. |
| Kobe city, HYOGO Pref. | Agreement on watch activity for the safety of elderly community members |
| Nerima Ward Local Government, TOKYO | Agreement for an elderly safety watch network project with Nerima Ward Local Government |
| Katsushika Ward Local Government, TOKYO | Agreement for a safety watch for elderly community members with Katsushika Ward Local Government |
| Ota Ward Local Government, TOKYO | Agreement on SOS project children’s house in Ota Ward Local Government |
| Daisen city, AKITA Pref. | Agreement to cooperate on a community safety watch over the area of Daisen city |
| Chigasaki city, KANAGAWA Pref. | Agreement to promote community development beneficial to elderly community members in Chigasaki city |
| Chiryu city, AICHI Pref. | Project agreement for community development that supports elderly community members in Chiryu city |
| Kakamigahara city, GIFU Pref. | Agreement on Kakamigahara safety network project |
| Hakusan city, ISHIKAWA Pref. | Agreement to watch over the safety of elderly community members |
| Hatoyama city, Hiki-gun, SAITAMA Pref. | Memorandum on regional watch support network in Hatoyama city |
| Fujinomiya city, SHIZUOKA Pref. | Agreement on Fujinomiya baby station project cooperation |
| Toyonaka city, OSAKA Pref. | Cooperative agreement on childcare support by Toyonaka city and FamilyMart Co., Ltd. |
As of the end of February 2023
Support Agreement for Person Having Difficulty with Return at Disaster
Objective
To assist locals and tourists stranded due to transportation disruptions in the event of natural disasters such as earthquakes, i.e. commuters, students, and tourists at train stations, offices, or schools.
Relief provided
- Allowing the use of store restrooms
- Providing water (tap water)
- Sharing information (road conditions, etc.)
Display of Disaster Support Station Stickers
FamilyMart stores designated as Disaster Support Stations are easily recognizable by official “Disaster Support Station” stickers near their entrances. Under the agreements, those in need can receive aid including but not limited to access to tap water, store restrooms, and road information from maps and radio broadcasts, among other support.
List of Municipal Agreements
- Hokkaido
- Iwate
- Akita
- Fukushima
- Tochigi
- Gunma
- Yamanashi
- Nagano
- Niigata
- Toyama
- Ishikawa
- Shizuoka
- Gifu
- Aichi
- Shiga
- Tottori
- Shimane
- Okayama
- Hiroshima
- Yamaguchi
- Kagawa
- Ehime
- Kochi
- Fukuoka
- Saga
- Nagasaki
- Kumamoto
- Oita
- Miyazaki*
- Kagoshima*
- Okinawa*
*Agreement through area franchise companies (Minami Kyushu FamilyMart Co., Ltd. and Okinawa FamilyMart Co., Ltd.)
As of the end of February 2023
List of agreements with municipalities and other organizations
| Municipalities and other organizations | Participating prefectures and cities |
|---|---|
| Sendai city, MIYAGI Pref. | |
| Organization of Kansai Unity (KU) Union of Kansai Government | MIE Pref. SHIGA Pref. KYOTO Pref. OSAKA Pref. HYOGO Pref. NARA Pref. WAKAYAMA Pref. KYOTO City OSAKA City KOBE City TOKUSHIMA Pref. SAKAI City |
| Nine Prefectural and Municipal Governments Earthquake Prevention Joint Research Department | SAITAMA Pref. CHIBA Pref. TOKYO Metropolitan KANAGAWA Pref. YOKOHAMA City KAWASAKI City CHIBA City SAITAMA City SAGAMIHARA City (participated on April 1, 2010) |
As of the end of February 2023
Agreements to Install Automated External Defibrillators (AED)
Objective
FamilyMart is concluding agreements with municipalities to install AED (Automated External Defibrillators) in our stores.
We are working with local governments and other organizations to provide lifesaving services to locals in cases of emergency.
Number of stores installing AEDs
- Hokkaido
- 1
- Aomori
- 13
- Akita
- 4
- Fukushima
- 1
- Ibaraki
- 52
- Tochigi
- 14
- Gunma
- 31
- Saitama
- 118
- Chiba
- 150
- Tokyo
- 29
- Kanagawa
- 37
- Yamanashi
- 9
- Shizuoka
- 44
- Nagano
- 1
- Gifu
- 1
- Aichi
- 192
- Mie
- 13
- Fukui
- 44
- Shiga
- 2
- Kyoto
- 15
- Osaka
- 86
- Hyogo
- 20
- Nara
- 1
- Okayama
- 4
- Tottori
- 1
- Ehime
- 7
- Tokushima
- 1
- Fukuoka
- 5
- Kumamoto
- 1
- Miyazaki*
- 6
- Okinawa*
- 74
*Through area franchise companies (Minami Kyushu FamilyMart Co., Ltd. and Okinawa FamilyMart Co., Ltd.)
As of the end of February 2023